Refund & Cancellation

Certaze Technologies ✦ Payments via Razorpay · India

01Try Before You Buy

Every account includes a 7-day free trial (15 questions per day) with no payment details required. We strongly encourage you to use the trial to confirm Certaze suits your needs before purchasing a Pro plan.

02Nature of the Subscription

Certaze Pro is a digital service delivered instantly. On successful payment, a licence key is generated and emailed to you, and — where your payment email matches your account email — Pro is activated automatically.

Plans are one-time, fixed-term purchases (1, 3, 6 or 12 months) that do not auto-renew. All prices are in Indian Rupees and are stated plus any applicable taxes.

03Cancellation

Because plans do not auto-renew, there is nothing to cancel to avoid a future charge — your access simply ends when the term expires. You may stop using the Service at any time, and you will not be billed again unless you choose to purchase a new plan.

04Refunds — General Policy

As Certaze Pro is a digital service with immediate access and metered AI usage, fees are generally non-refundable once a licence key has been issued or activated. This general policy applies to the 1-Month, 3-Month, and 6-Month plans. We will, however, review every request fairly and in good faith, and may issue a full or partial refund in cases such as:

• Duplicate or accidental payment — you were charged more than once for the same plan.
• Payment succeeded but no access — you did not receive a licence key and Pro was not activated, and we are unable to resolve it for you.
• Verifiable technical fault on our side that prevented you from using the Service for a sustained period, where we could not provide a working fix.

Please note: Requests should be made within 7 days of payment. Refunds are not provided for change of mind after substantial use, for exam outcomes, or where the free trial was available and sufficient to evaluate the Service.

0512-Month Plan — No-Questions 7-Day Refund

The 12-Month (All-Access) plan carries an additional refund right that is separate from, and more generous than, the general policy in Section 04. If you purchased the 12-Month plan, you may request a full refund of the amount you paid, for any reason, with no questions asked, provided you make the request within 7 days of your purchase date.

This no-questions window applies only to the 12-Month plan. The 1-Month, 3-Month, and 6-Month plans remain governed by the general policy in Section 04. Requests under this Section are made and paid the same way as any other refund — see Sections 06 and 07.

06How to Request a Refund

Email admin@certaze.in from the address used for your account, with your payment / transaction reference and a short description of the issue (for a 12-Month no-questions refund under Section 05, simply state that you are requesting it under the 7-day window — no reason or description is required).

We aim to acknowledge within 2 business days and to resolve eligible requests within 5–7 business days.

07How Approved Refunds Are Paid

Approved refunds are returned to the original payment method via our payment processor, Razorpay. Depending on your bank or card issuer, it may take 5–10 business days for the amount to reflect after we initiate it.